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Systems, tests, and product support
Problem with instrument or product
Cartridge leak
Cartridge Leak Case Submission Guide
Follow the steps below for your case submission.
Step 1: Arrange Cartridges
Step 2: Capture Cartridge Details
Step 3: Inspect and Photograph Inside the Cartridge
Shipping and storage check:
For steps 4-7, indicate the answers in the Request Description of your case
Step 4: Verify Shipping Box Orientation
Upon Receipt Were any visible leaks or crystallization observed on the white kit box during check-in? (Yes/No)
Kit Box Orientation Was the kit box upright when received, with the lid opening upwards? (Yes/No)
Step 5: Storage Orientation
Stored Orientation
Was the brown shipping/cargo box stored with the arrows pointing upwards? (Yes/No)
Step 6: Verify Shipping Box Orientation
Upon Receipt
Were any visible leaks or crystallization observed on the white kit box during check-in? (Yes/No)
Kit Box Orientation
Was the kit box upright when received, with the lid opening upwards? (Yes/No)
Step 7: Storage Orientation of Kit Box
Was the brown shipping/cargo box stored with the arrows pointing upwards? (Yes/No)
Create your case
Click on the button below to directly open a support case. Upload your images to the case and add answers from steps 4-7 in the Request Description field..
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Postbus 292
Apeldoorn, NL-7300 AG
Netherlands
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Tekniikantie 14
02150 Espoo,
Finlande
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Via Emilia, 26
20090 Buccinasco (MI)
Italy
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Office Hours
8:00am - 5:00pm
Adresse
Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Office Hours
Monday to Friday, from 8 am to 6 pm, Brazilia Time
Adresse
Av das Nações Unidas, 14401 - Ed Parque da Cidade, Torre B3 (Jatobá), 5º andar - Chacara Santo Antonio, São Paulo - SP, 04794-000
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Office Hours
9:00AM-5:30PM
Adresse
Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
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Calle Desiderio Arias San #75A
Bella Vista. Santo Domingo.
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Adresse
Kleinhoefstraat 5 bus 26
B-2440 Geel
Belgium
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Office Hours
Monday to Friday 8:30am to 5:30pm
Adresse
4th floor, Bldg 10, No. 518
North Fuquan Road
Changning District, Shanghai
République populaire de Chine
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Adresse
DAFZ Dubai Airport Free Zone
Building 7WA, Office 2048
P.O. Box 293802 DAFZ
Dubai United Arab Emirates
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Adresse
Aleje Jerozolimskie 181A,
02-222 Warszawa
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Cepheid GmbH
Europark Fichtenhain A 4
47807 Krefeld
Allemagne
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Office Hours
Monday to Friday 8:30am to 4:30pm
Adresse
Cepheid (Proprietary) Limited
Building 3 Culross on Main,
Corner Main Road and Culross Road,
Bryanston, 2191,
Johannesburg
South Africa
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Adresse
Stanislavskogo, 21/3
109004 Moscow
Russie
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Adresse
Vira Solelh
Maurens-Scopont
81470
France
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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904 Caribbean Drive
Sunnyvale, CA 94089
United States
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Adresse
Cepheid Switzerland GmbH
Zürcherstrasse 66
8800 Thalwil
Switzerland
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Cepheid UK Ltd.
Oakley Court
Kingsmead Business Park
Frederick Place
HIGH WYCOMBE
HP11 1JU
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Adresse
Röntgenvägen 5,
171 54 Solna,
SUÈDE
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Office Hours
Monday to Friday 9:00am to 6:00pm
Adresse
Cepheid India Pvt. Ltd
9th Floor, Paras Twin Tower
Tower B, Golf Course Road
Sec-54, Gurugram
HARYANA - 122002
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Adresse
TOC Ariake West Tower
3-5-7 Ariake Koto-ku
Tokyo 135-0063 Japan
Beckman Coulter K.K. Head Office
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Les produits présentés sont marqués CE-IVD. Dispositifs médicaux de diagnostic in vitro.
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