Contacte-nos
Como podemos ajudá-lo?
Select a category
Systems, tests, and product support
Problem with instrument or product
Instrument temperature error
Temperature Error Troubleshooting and Case Submission Guide
If you encounter any of the following temperature-related errors, please provide the answers to the troubleshooting questions below and include a system log report:
1001: Temperature Drifted from Set point
1002: Heater Temperature Differential Error
1004: Internal Temp Out of Range
2014: Thermistor Temperature Out of Range
2022: Unable to Reach Desired Temperature
4009: Heater A Temperature Unstable
4010: Cooling Fan Operation Not Verified
4012: Heater B Temperature Unstable
4017: Thermistor Temperature Out of Range
Troubleshooting Questions:
Review the troubleshooting questions below. If your answer to questions 1-4 is Yes, collect a system log report (instructions below) and submit a case using the button at the bottom of this guide. Include any relevant answers in your case submission.
How to Collect a System Log Report
If the issue is not resolved via the troubleshooting steps, collect a system log report then create a case using the button below and upload it to your case
GXDX System
Xpress® System
Infinity® System
Still need help?
Click on the button below to directly open a support case. Upload your system log report to the case and add any relevant detail from the troubleshooting questions to the case description.
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Postbus 292
Apeldoorn, NL-7300 AG
Netherlands
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Tekniikantie 14
02150 Espoo,
Finlândia
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
Via Emilia, 26
20090 Buccinasco (MI)
Italy
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
8:00am - 5:00pm
Morada
Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
Monday to Friday, from 8 am to 6 pm, Brazilia Time
Morada
Av das Nações Unidas, 14401 - Ed Parque da Cidade, Torre B3 (Jatobá), 5º andar - Chacara Santo Antonio, São Paulo - SP, 04794-000
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
9:00AM-5:30PM
Morada
Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
Create an online support case
Avoid waiting on the phone
Morada
Calle Desiderio Arias San #75A
Bella Vista. Santo Domingo.
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Kleinhoefstraat 5 bus 26
B-2440 Geel
Belgium
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
Monday to Friday 8:30am to 5:30pm
Morada
4th floor, Bldg 10, No. 518
North Fuquan Road
Changning District, Shanghai
P. R. China
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
DAFZ Dubai Airport Free Zone
Building 7WA, Office 2048
P.O. Box 293802 DAFZ
Dubai United Arab Emirates
Create an online support case
Avoid waiting on the phone
Morada
Aleje Jerozolimskie 181A,
02-222 Warszawa
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Cepheid GmbH
Europark Fichtenhain A 4
47807 Krefeld
Alemanha
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
Monday to Friday 8:30am to 4:30pm
Morada
Cepheid (Proprietary) Limited
Building 3 Culross on Main,
Corner Main Road and Culross Road,
Bryanston, 2191,
Johannesburg
South Africa
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Stanislavskogo, 21/3
109004 Moscow
Rússia
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
Vira Solelh
Maurens-Scopont
81470
France
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Morada
904 Caribbean Drive
Sunnyvale, CA 94089
United States
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
Cepheid Switzerland GmbH
Zürcherstrasse 66
8800 Thalwil
Switzerland
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
Cepheid UK Ltd.
Oakley Court
Kingsmead Business Park
Frederick Place
HIGH WYCOMBE
HP11 1JU
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
Röntgenvägen 5,
171 54 Solna,
SUÉCIA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Office Hours
Monday to Friday 9:00am to 6:00pm
Morada
Cepheid India Pvt. Ltd
9th Floor, Paras Twin Towers
Tower B, Golf Course Road
Sec-54, Gurugram
HARYANA - 122002
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Morada
11541 Interchange Circle South, Miramar, FL 33025, USA
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Contacto
Create an online support case
Avoid waiting on the phone
Morada
TOC Ariake West Tower
3-5-7 Ariake Koto-ku
Tokyo 135-0063 Japan
Beckman Coulter K.K. Head Office
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone
Create an online support case
Avoid waiting on the phone