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Upload instrument data

Archive, test data, system logs and IQ reports.

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Instrument temperature error

Prepare and possibly solve for instrument temperature errors

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Cartridge leak

Follow the guide provided to help solve cartridge leak issues.

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Cartridge probe

Follow the guide provided to help solve cartridge probe issues.

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Instrument not detected by software

Solve instrument detection issues.

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Open a Technical Support case

Click on a category below to directly open a support case.

Error code, invalid, crystallization, etc.

Won’t turn on, running slow, etc.

Error code, not detected, making noise, etc.

LIS, order downloads, result uploads, etc.

Printer, barcode scanner, DVD drive, etc.

Archive, test data, system logs, IQ reports, etc.

 

 

 

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