SmartCycler

SmartCycler®

Automated real-time PCR system. Available in 16, 32, 48, 64, 80, or 96 site configurations.

  • Cepheid is discontinuing the manufacture and sale of the following Smartcycler® system products (the “Discontinued Product(s)”), effective November 10, 2016:

    • All Smartcycler instrumentation units and component parts, including instrument system blocks and I-CORE modules.
    • All accessories identified for specific use with the Smartcycler system (including Smartcycler add-on processing blocks and module sets), excepting accessory products expressly identified for continued sale in the “Related Products and Accessories” paragraph of this notification.

    Related Products and Accessories:

    Cepheid will continue to sell Smartcycler-related diagnostic assays, reaction tubes, and the below-listed standalone accessories until December 31, 2018. Products may have limited availability for last time purchase. Orders will be confirmed based on availability.

    Accessories

    Part Number (Industrial)

    Part Number (Diagnostic)

    Operator’s Manual SC DX 3.0

    -

    950-150

    Mini-Centrifuge

    900-0020

    -

    Tube Racks, 4 pack (300-0276)

    900-0027

    -

    Tube Racks, 8 pack

    900-0087

    -

    Cooling Block (700-0243)

    900-0028

    -

    TD Case only

    300-5372

    -

    Service and Warranty:

    For customers covered by an active Cepheid warranty or services agreement, we will endeavor to provide continued hardware support for those Discontinued Product(s) purchased directly from Cepheid until December 31, 2018 (subject to parts availability). Spares and replacement parts for hardware will not be available after December 31, 2018.

    Product Discontinuation Milestones and Dates:

    Milestone

    Definition

    Date

    End-of-Sale Date

    The last date to order Discontinued Product(s) through Cepheid and its partners. The Discontinued Product(s) will no longer be available for sale after this date.

    Immediate

    Last Ship Date

    Cepheid will not ship Discontinued Product(s) after this date.

    Immediate

    Last Year Service Contract Buy

    Cepheid will not accept new service contract orders for Discontinued Product(s) after this date.

    Immediate

    Last Service Renewal

    Cepheid will not accept service contract renewal orders for Discontinued Product(s) after this date

    Immediate

    End of Software Maintenance Release Date

    The last date that Cepheid may release any final software maintenance releases or bug fixes. After this date, Cepheid will no longer develop, repair, maintain or test the product software

    Immediate

    End of Support

    The last date to receive applicable service and/or technical support for the Discontinued Product(s) as per Cepheid warranty or service contract terms and conditions. After this date, all support services for the Discontinued Product(s) are unavailable.

    31-DEC-2018

    Contact and Questions:

    Please contact your Cepheid sales or technical service representative if you have any questions about this communication.

    Technical Support:

    Region

    Telephone

    Email

    United States

    + 1 888 838 3222

    techsupport@cepheid.com

    Australia and New Zealand

    + 1800 107 884
    + 0800 001 028

    techsupportANZ@cepheid.com

    China

    + 86 021 5406 5387

    techsupportchina@cepheid.com

    France

    + 33 563 825 319

    support@cepheideurope.com

    Germany

    + 49 69 710 480 480

    support@cepheideurope.com

    United Kingdom

    + 44 3303 332 533

    support@cepheideurope.com

    Italy

    + 39 800 902 567

    support@cepheideurope.com

    South Africa

    + 27 861 22 76 35

    support@cepheideurope.com

    Other European, Middle East and African countries

    + 33 563 825 319
    + 971 4 253 3218

    support@cepheideurope.com

    Japan

    + 0120 95 4886

    support@japan.cepheid.com

    Other countries not listed

    + 1 408 400 8495

    techsupport@cepheid.com

    • Cepheid - Our Vision for a Better Way
    • Smartcycler® Product Discontinuation FAQs

      1. Why are we discontinuing the Smartcycler®? What Smartcycler system products will be affected?

      • Due to increasing material and component part obsolescence, we have made the decision to discontinue the manufacture and sale of the following Smartcycler system products:

      Smartcycler instrumentation

      • All Smartcycler instrumentation units and component parts, including instrument system blocks and I-CORE modules.
      • All accessories identified for specific use with the Smartcycler system (including Smartcycler add-on processing blocks and module sets), excepting accessory products expressly identified for continued sale in the “Related Products and Accessories” paragraph of this notification.

      Smartcycler software

      • Smartcycler software (including all updates and/or upgrade kits) – no further software maintenance releases or bug fixes shall be offered.
      • Cepheid will no longer develop, repair, maintain or test the product software.

      Smartcycler Related Products and Accessories

      • Note: Question four (4) of the document outlines the products and accessories identified for continued sale.

      2. What are specific Smartcycler discontinued products that will be affected?

      • The following Smartcycler products are affected:

      Instrument Systems

      Part Number (Industrial)

      Part Number (Diagnostic)

      1 Block TD (Transportation Case)

      SC2500N2-1

      SC2500N2-2

      Add-On Processing Block

      SC2500N3-1

      SC2500N3-2

      1 Block Laptop

      SC2500N4-1

      SC2500N4-2

      2 Block Laptop

      SC2500N6-1

      SC2500N6-2

      Upgrade Kit (16 I-Core Modules)

      900-0081

      ------

      I-CORE Module

      900-0409

      ------

       

      3. When will the Smartcycler product discontinuation take effect?

      • Effective immediately, Cepheid will not accept or ship discontinued product orders in all global markets. All outstanding discontinued product orders currently in the system will be canceled.

      4. Will we continue to support the sale of Smartcycler-related diagnostic assays, reaction tubes, and accessories?

      • Yes. Cepheid will continue to sell Smartcycler-related diagnostic assays, reaction tubes, and the below-listed standalone accessories until December 31, 2018. Products may have limited availability for last time purchase. Orders will be confirmed based on availability.

      Accessories

      Part Number (Industrial)

      Part Number (Diagnostic)

      Operator’s Manual SC DX 3.0

      -

      950-150

      Mini-Centrifuge

      900-0020

      -

      Tube Racks, 4 pack (300-0276)

      900-0027

      -

      Tube Racks, 8 pack

      900-0087

      -

      Cooling Block (700-0243)

      900-0028

      -

      TD Case only

      300-5372

      -

       

      5. Will current customers receive service and warranty?

      • For customers covered by an active Cepheid warranty or services agreement, we will endeavor to provide continued hardware support for those Discontinued Product(s) purchased directly from Cepheid until December 31, 2018 (subject to parts availability). Spares and replacement parts for hardware will not be available after December 31, 2018.

      6. When is the last date Cepheid will provide service and/or spare parts for customers currently under contract?

      • Spares or replacement parts for hardware will not be available after December 31, 2018.

      7. Will Cepheid renew or enter into any new Smartcycler service agreements?

      • Effective immediately, Cepheid will not renew or accept any new Smartcycler service agreements.

      8. Why are we not honoring maintenance commitments by third party distributors?

      • Due to increasing material and component part obsolescence, Cepheid cannot guarantee that all parts for the Smartcycler systems will be available. Delivery time for some parts may be longer than our typical delivery times, and if parts cannot be repaired (or are unavailable), Cepheid may be forced to stop supplying parts for the Smartcycler systems. Therefore, Cepheid is not responsible for any support or maintenance commitments made by any third parties.

      9. What are the end-of life milestones and dates?

      Milestone

      • Definition

      Date

      End-of-Sale Date

      The last date to order Discontinued Product(s) through Cepheid and its partners. The Discontinued Product(s) will no longer be available for sale after this date.

      Immediate

      Last Ship Date

      Cepheid will not ship Discontinued Product(s) after this date.

      Immediate

      Last Year Service Contract Buy

      Cepheid will not accept new service contract orders for Discontinued Product(s) after this date.

      Immediate

      Last Service Renewal

      Cepheid will not accept service contract renewal orders for Discontinued Product(s) after this date

      Immediate

      End of Software Maintenance Release Date

      The last date that Cepheid may release any final software maintenance releases or bug fixes. After this date, Cepheid will no longer develop, repair, maintain or test the product software

      Immediate

      End of Support

      The last date to receive applicable service and/or technical support for the Discontinued Product(s) as per Cepheid warranty or service contract terms and conditions. After this date, all support services for the Discontinued Product(s) are unavailable.

      31-DEC-2018